Frequently Asked Questions
When your order is shipped out, you should automatically receive a tracking number by email. If you did not receive one, we apologize for this error. Please email [email protected] to be sent your tracking number.
No, we currently do not for customs and fee-related reasons. However, we do accept international credit cards for shipping within the US!
We apologize for the inconvenience and disappointment caused upon receiving broken or damaged products. Please contact [email protected] with a photo of your damaged product and we will happily send you a replacement.
Our 6oz glass bottles are 100% recyclable, but you would have to check with your local recycling to see if they recycle small plastic bottle lids. For the rest of our packaging, we are still trying to find a good balance between using more sustainable packaging and keeping shipping and packaging costs more affordable for both our customers and us. If you have any recommendations, please feel free to email us.
No, unfortunately we do not. Currently, we only carry our 6oz size.
No, you cannot buy sauce directly from our office but we do offer a pick-up option for website orders. Please specify in the notes when selecting the pick-up option when you would like to collect it so that we can have it ready for you. We appreciate your direct support!
Our Mild and Gluten-Free flavor is about a 3/10 on the spice scale while our Spicy and GF Spicy flavor is about a 4/10 on the spice scale. However, how spicy the sauce tastes varies by individual. We like to say that our Mild is Minnesota-hot!
Unopened, our sauce is shelf-stable as the main ingredient gochujang is already fermented. If it is past the best by date, there may be some loss in texture and flavor, though minimal. Once opened, we recommend storing it in the refrigerator and it should be able to keep for a long while.
No, we are not. However, we are lab-tested gluten-free at fewer than 0.10 ppm (parts per million).
Barley. Though it does contain gluten, with such trace amounts of this ingredient, we are still well under the 0.20 ppm mandated to be a part of gluten-free events.